Most frequent questions and answers
Once your order has been shipped, we will send you a shipping confirmation email with a link for tracking the order on the carrier’s website. By clicking the link, you will be able to check the status of your order once it is in transit.
We know how important your order is, so we aim to fulfill the orders as quickly as possible. Unfortunately, we’re unable to change an order once it has been placed. Please definitely make sure all the details are correct when you confirm the checkout.
If your purchase isn’t suitable for you, we’re happy to accept it for return as long as your item is in original condition (tags attached and no visible signs of wear or use) and isn’t a clearance sale item. Please note, if the toy is used, we don’t accept to return!
Please contact us immediately with your correct address. If your order has not yet been shipped we may be able to amend your shipping label accordingly, however, if your order has already been packed and/or dispatched, we sadly cannot make any changes for you. But we will try our best to contact with the local shipping apartment to help correct the address.
We’re sorry to hear that you’ve received an incorrect or faulty item. Please send us an e-mail with your order number, the name/product code, and the picture of the item you received and we will respond to you with further details of solving the problem.
Please don’t hesitate to contact us via firstname.lastname@example.org. We will solve your problem ASAP.